Jackie Danicki

Can you imagine innovative and truly useful customer service like this in the NHS? Well, obviously not, because we’re not customers, we’re suckers (aka taxpayers) who have to fund the damn system whether it works or not, whether we like it or not. (See also my post on the NHS’s embarrassingly crap “Choose and Book” system.)

Filed under: Business, Life, Politics, Survival, The State Is Not Your Friend, Treating Customers Well